My Comcast Diary.
In my diary I shall record every time I either cannot get on the internet to begin with, or when I am working at the computer, and the internet is suddenly cut off.
The all-to-familiar screen tells me "Unable to Connect to the Internet" and suggests there are things I can do to troubleshoot the problem.
Heck darn, it's not my problem. Suppose I do try to troubleshoot? I'll soon get lost in a confusing set of steps, run the risk of all unintentionally changing settings, and in the end will not succeed in getting on the internet, because IT'S NOT MY PROBLEM!
IT'S COMCAST'S PROBLEM.
Instead of trying to imply that the problem is my fault, or the fault of my computer, why don't they just 'fess up and admit they're having a problem? The solution is entirely in their hands, why do they even suggest that I start troubleshooting around, which only results in mucking things up.
I've kept notations before on a sticky notepad, but this time I'm serious. I'm keeping the record -- hand-written, of course, because how could I keep a printable record with a non-internet computer -- on a large sheet of paper. Each month when I pay the bill, I'll also send along the pertinent pages of my diary.