Monday, July 23, 2012


I've started a diary.

My Comcast Diary.

In my diary I shall record every time I either cannot get on the internet to begin with, or when I am working at the computer, and the internet is suddenly cut off.

The all-to-familiar screen tells me "Unable to Connect to the Internet" and suggests there are things I can do to troubleshoot the problem.

Heck darn, it's not my problem. Suppose I do try to troubleshoot? I'll soon get lost in a confusing set of steps, run the risk of all unintentionally changing settings, and in the end will not succeed in getting on the internet, because IT'S NOT MY PROBLEM!


Instead of trying to imply that the problem is my fault, or the fault of my computer, why don't they just 'fess up and admit they're having a problem? The solution is entirely in their hands, why do they even suggest that I start troubleshooting around, which only results in mucking things up.

I've kept notations before on a sticky notepad, but this time I'm serious. I'm keeping the record -- hand-written, of course, because how could I keep a printable record with a non-internet computer -- on a large sheet of paper. Each month when I pay the bill, I'll also send along the pertinent pages of my diary.


ComcastCares1 said...

Hello there!

I apologize for the troubles you are experiencing with your Comcast service. I work for Comcast and I can help in making sure that the problem is looked into and resolved.

Please feel free to contact me, provide your info and a link to this page if you're interested in my help.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations

Peg Nichols said...

Thank you for your reply. Unfortunately, I believe that some of the problems are out of my hands. One time I know for sure that they were; we called the 1-800 number and were told that there was an area problem with Comcast service. What's so frustrating is being told to troubleshoot, when there is no about of trouble-shooting in the world, at least from my end, that is going to end the problem.
Maybe it's not Comcast's problem, either, perhaps it's an electrical power outage. Thank you for sending your e-mail, but it's hardly of any help if I can't get on the internet.